Terms of Service

The short version

We've been in your shoes, and we know nobody enjoys reading terms of service. Here's what matters most:

• You own your data. We look after it, and you can take it with you at any time.
• Donations go straight to your Stripe account. We never hold your funds.
• Our fee is a percentage of each donation, agreed with you. No subscriptions, no setup fees, no lock-in.
• You can leave whenever you like. If we ever end the relationship, we'll give you 90 days' notice.
• If we disagree, BC courts decide. No forced arbitration.

This summary is here to help. The full terms below are what legally applies.

These Terms of Service (the "Terms") form a binding agreement between Givevery Enterprise Inc., a British Columbia corporation (BC1258390) ("givevery", "we", "us"), and the organization that creates a givevery account or uses the Services ("Customer", "you").

If you accept these Terms on behalf of an organization, you confirm that you are authorized to bind it. By creating an account, clicking to accept, or processing donations through givevery, you agree to these Terms.

Section 16 has a few short terms for donors who give through a givevery-powered form.

1. Definitions

• "Services" means givevery's hosted donation pages and forms, payment processing via Stripe Connect, tax-receipt generation, the nonprofit dashboard (including the optional AI widget builder), APIs and related tools, and support.
• "Customer Data" means data, including personal information about donors, that you or your donors submit to the Services.
• "Order Form" means any written document or email, signed or confirmed by both parties, that sets out commercial terms such as the Platform Fee.
• "Platform Fee" means the fee described in section 6.
• "Documentation" means our help content and product guides.
• "Policies" means our Privacy Policy, Acceptable Use Policy, Cookie Policy and Data Processing Addendum (the "DPA"), each of which is incorporated into these Terms.

Order of precedence: (1) an Order Form, only for the specific items it covers; (2) the DPA, for matters concerning personal information; (3) these Terms; (4) the other Policies.

2. The Services

2.1 Access. Subject to these Terms, we grant you a non-exclusive, non-transferable right during the term to access and use the Services for your organization's fundraising.

2.2 We don't hold funds. Donations are processed by Stripe and paid out directly to your Stripe-connected account. givevery is not a bank, money services business, payment processor or trustee, and never takes possession of donated funds.

2.3 Stripe. To accept donations, you must create and keep a Stripe Connect account and agree to the Stripe Connected Account Agreement, which is between you and Stripe. Stripe decides whether to approve your account, and may reserve, hold or reverse funds under its own terms. We are not responsible for Stripe's services or decisions, but we will reasonably help you work with Stripe.

2.4 Changes. We continuously improve the Services. We won't make changes that materially reduce core functionality (hosted donation pages, payment processing, receipting, data export) during a paid period without at least 30 days' notice.

2.5 AI widget builder (optional). The overview dashboard may include an AI-assisted widget builder, powered by Anthropic, that is off until an administrator enables it in Settings → Privacy. When enabled, prompts and schema metadata are sent to Anthropic to suggest widgets; donation and donor records are queried on Givevery servers and are not sent to Anthropic. You are responsible for reviewing widget output before relying on it. AI features must not be used to make decisions about individual donors that have legal or similarly significant effects. Anthropic is listed on our Subprocessors page.

2.6 Beta features. Features labelled "beta", "preview" or similar (including parts of the AI widget builder) are provided as-is and may change or be discontinued.

2.7 Third-party services. If you connect the Services to third-party tools, such as your CRM, accounting software or website builder, your use of those tools is governed by their own terms. We are not responsible for them or for how they handle data you send them. If you connect Salesforce from Integrations, Givevery sends donor and gift records to your Salesforce org as you configure. You remain the controller of that copy. Salesforce is listed on our Subprocessors page. Disconnecting stops new syncs; it does not delete records already written in Salesforce.

3. Accounts and security

3.1 Account owner. Each Customer has at least one authenticated account owner, who is responsible for managing users and settings.

3.2 Security requirements. Passwords must be at least 12 characters. Multi-factor authentication is required for dashboard access. You must keep credentials confidential, make sure only authorized personnel use your account, and tell us promptly at security@givevery.com if you suspect unauthorized access.

3.3 Accurate information. You must provide accurate organization information, including your legal name, charitable registration or tax-exempt number, and receipting details. You are responsible for the accuracy of the tax receipts issued using that information.

3.4 Eligibility. The Services are only for registered charities, nonprofits, and other organizations lawfully permitted to solicit and receive donations. We may ask for proof of your status at any time.

4. Your responsibilities

You are responsible for:

• complying with laws that apply to your fundraising, including charity, tax-receipting, consumer-protection, anti-spam (e.g., CASL) and privacy laws;
• providing donors with any required privacy notice and obtaining any consents your processing needs, as the controller of donor data;
• setting your own refund, cancellation and recurring-gift policies and honouring them;
• the content of your donation pages, campaigns and messages;
• your record-keeping obligations to the Canada Revenue Agency and other regulators (you can export data at any time);
• complying with our Acceptable Use Policy.

5. Your data and privacy

5.1 Ownership. As between us, you own your Customer Data. You grant givevery a limited licence to host, process, transmit and display Customer Data only as needed to provide, secure and support the Services, and as described in the DPA.

5.2 Data protection. Our DPA applies automatically to our processing of personal information on your behalf and forms part of these Terms. If you need a countersigned copy, email privacy@givevery.com.

5.3 Aggregated data. We may create de-identified, aggregated statistics about use of the Services (for example, platform-wide donation volumes) to operate and improve the Services. These statistics will not identify you, any donor or any individual.

5.4 AI and Customer Data. We do not use Customer Data to train artificial-intelligence models. When you enable the AI widget builder, Anthropic processes prompts and schema metadata under our agreement and Anthropic's commercial terms; Anthropic does not receive your donation or donor records through that feature.

5.5 Optional Salesforce CRM. When you connect Salesforce, we send donor and gift fields to your connected org as you configure. Copies in Salesforce are under your Salesforce agreement. Disconnecting stops new syncs; it does not delete records already written there.

5.6 Export. You may export your Customer Data at any time from Settings and for 60 days after termination (section 11.5).

6. Fees

6.1 Platform Fee. givevery charges a Platform Fee equal to a percentage of each donation processed through the Services. The percentage is set out in your Order Form or, if you don't have one, shown in your dashboard at signup. There is no subscription, setup fee or minimum term unless an Order Form says otherwise.

6.2 Collection. The Platform Fee is collected automatically through Stripe Connect when each donation is processed.

6.3 Stripe fees. Stripe's payment processing fees are separate, are charged by Stripe, and are shown in your Stripe dashboard.

6.4 Donor fee coverage. If you enable it, donors may choose to cover some or all of the fees. You are responsible for how any fee coverage is described on your pages and receipts.

6.5 Refunds and disputes. Unless an Order Form says otherwise, Platform Fees are not returned when a donation is refunded or charged back. Any chargeback fees Stripe charges are your responsibility.

6.6 Taxes. Fees do not include taxes. You are responsible for applicable GST/HST, PST, QST or other sales taxes on the Platform Fee, which we will show where required.

6.7 Fee changes. We may change the Platform Fee with at least 60 days' written notice. A rate agreed in an Order Form will not change during that Order Form's term.

6.8 Fees not collected through Stripe. If a Platform Fee can't be collected through Stripe, for example because your Stripe balance is negative, we may invoice you for it. Invoices are payable within 30 days. We may also deduct unpaid amounts from future Platform Fees.

7. Service levels and support

7.1 Availability. We aim for 99.5% monthly availability of the donation pages and payment flow, excluding scheduled maintenance (announced at least 48 hours ahead where practical) and events outside our reasonable control, including outages of Stripe or upstream cloud providers. If we miss this target in three consecutive months, you may terminate immediately on written notice and receive a refund of any prepaid, unused fees.

7.2 Support. Support is available by email at support@givevery.com, Monday to Friday, 9:00–17:00 Pacific Time, excluding BC statutory holidays. Our first-response targets are:

8. Confidentiality

Each party will protect the other's non-public business, technical and financial information ("Confidential Information") with at least reasonable care. It will use that information only for purposes of these Terms and disclose it only to personnel and advisors who need to know it and are bound by similar obligations.

These obligations don't apply to information that is public through no fault of the recipient, was already known to the recipient, is independently developed, or is lawfully received from a third party. A party may disclose Confidential Information when legally required, after giving the other party notice where lawful. Customer Data is also protected by the DPA.

9. Intellectual property

9.1 givevery IP. We own the Services, software, Documentation and all related intellectual property. You may not: copy, modify or reverse engineer the Services (except where the law permits); resell or sublicense them; or use them to build a competing product.

9.2 Your brand. You keep all rights to your names, logos and content. You grant us a licence to display them on your donation pages and receipts.

9.3 Feedback. If you give us suggestions, we may use them without obligation to you.

9.4 Publicity. We will not name you as a customer in marketing without your written permission. An email is enough.

10. Warranties and disclaimers

10.1 Mutual. Each party warrants that it has the authority to enter into these Terms.

10.2 givevery. We warrant that the Services will perform materially as described in the Documentation, and that we will maintain the security measures described in the DPA. Your remedy for a breach of this warranty is for us to correct the non-conformity or, if we cannot, for you to terminate and receive a refund of any prepaid, unused fees.

10.3 Customer. You warrant that you are a legitimate charity, nonprofit or other organization permitted to receive donations, and that your use of the Services complies with applicable law.

10.4 Disclaimer. Except as expressly stated in these Terms, the Services are provided "as is" and "as available". To the extent permitted by law, we disclaim all other warranties, including merchantability, fitness for a particular purpose and non-infringement. We are not responsible for: Stripe's services; the tax-deductibility of any gift; the accuracy of organization information you provide; or disputes between you and your donors.

11. Term, suspension and termination

11.1 Term. These Terms apply from when you first accept them until your account is closed.

11.2 Termination for convenience. You may close your account at any time. We may terminate for convenience with at least 90 days' written notice.

11.3 Termination for cause. Either party may terminate if the other materially breaches these Terms and does not cure the breach within 30 days after written notice.

11.4 Suspension. We may suspend access immediately, but only to the extent reasonably necessary, if: your use poses a security risk to the Services or others; there is suspected fraud or a serious Acceptable Use Policy violation; Stripe disables your account; or the law requires it. We will tell you promptly and restore access once the issue is resolved.

11.5 Effect. On termination, you must stop using the Services and pay any Platform Fees owed. You may export Customer Data for 60 days. We then delete Customer Data from production systems within 30 days, and backups expire on their normal rotation. This is subject to records we must keep by law, as described in our Privacy Policy. Sections 5.3, 6, 8, 9, 10.4, 11.5, 12, 13 and 15 survive termination.

12. Indemnities

12.1 By givevery. We will defend you against any third-party claim alleging that the Services, as provided by us, infringe that party's Canadian or U.S. intellectual property rights, and pay any resulting damages finally awarded or agreed in settlement. If such a claim arises, we may modify the Services, obtain a licence, or terminate and refund any prepaid, unused fees. This indemnity doesn't apply to claims caused by your content, by combinations with items we didn't provide, or by use that breaches these Terms.

12.2 By Customer. You will defend us against any third-party claim arising from: your fundraising activities or content; your breach of law or of the Acceptable Use Policy; or a dispute with your donors. You will also pay any resulting damages finally awarded or agreed in settlement.

12.3 Process. The indemnified party must notify the other promptly, give it control of the defence and settlement (no settlement may admit fault by the indemnified party without its consent), and provide reasonable cooperation.

13. Limitation of liability

13.1 Cap. Except for the Excluded Claims, each party's total liability arising out of or related to these Terms is limited to the Platform Fees paid or payable to givevery in the 12 months before the event giving rise to the claim.

13.2 Excluded damages. Except for the Excluded Claims, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, donations or goodwill, even if advised of the possibility.

13.3 Excluded Claims. The limits in this section do not apply to: (a) a party's indemnity obligations; (b) your obligation to pay fees; (c) a party's fraud, gross negligence or wilful misconduct; or (d) liability that cannot be limited by law.

14. Changes to these Terms

We may update these Terms. For material changes, we will give account owners at least 30 days' notice by email or in the dashboard. Changes required by law, or made for security reasons, may take effect sooner. If you don't agree to a material change, you may close your account before it takes effect. Continued use after that date means you accept the updated Terms.

15. General

• Governing law. These Terms are governed by the laws of British Columbia and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.
• Venue. The parties submit to the exclusive jurisdiction of the courts of British Columbia, sitting in Vancouver. Either party may seek urgent injunctive relief in any competent court.
• Notices. Notices to givevery go to legal@givevery.com. Notices to you go to your account owner's email address.
• Assignment. Neither party may assign these Terms without consent, except to a successor in a merger, acquisition or sale of substantially all relevant assets, with notice.
• Complaints. Send complaints about content on a donation page (including copyright, trademark or privacy concerns) to legal@givevery.com. We'll review them and act as appropriate, including forwarding notices as Canada's Copyright Act requires.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, other than payment obligations.
• Subcontractors. We may use subcontractors and subprocessors under the DPA and remain responsible for their performance.
• Export and sanctions. You will not use the Services in violation of Canadian, U.S. or other applicable sanctions or export laws.
• Independent parties. The parties are independent contractors. There are no third-party beneficiaries, except as stated in the DPA.
• Entire agreement. These Terms, the Policies and any Order Form are the entire agreement on this subject. A waiver must be in writing. If any provision is unenforceable, the rest remains in effect.
• Language. The parties have required that these Terms and all related documents be drawn up in English. Les parties ont exigé que les présentes conditions et tous les documents connexes soient rédigés en anglais.

16. If you're a donor

Thank you for your generosity. If you give through a givevery-powered form:

• Your donation goes to the nonprofit named on the page, via Stripe. givevery provides the technology and is not the recipient of your gift.
• The nonprofit issues your receipt and is responsible for whether and how it issues tax receipts, how it uses your gift, and its refund policy. Contact the nonprofit for refunds or questions about your gift.
• Recurring gifts continue until you cancel them, using the link in your confirmation email or by contacting the nonprofit.
• Fees: any platform or processing fees, and any option to cover them, are shown before you complete your gift.
• Privacy: the nonprofit's privacy policy and our Privacy Policy explain how your information is handled.
• Don't misuse donation pages. For example, don't use stolen cards, test cards or automated submissions.
• Sections 10.4, 13 and 15 apply to you to the extent permitted by law. Nothing in these Terms limits rights you have as a consumer under the laws of your province, state or country.

Contact: legal@givevery.com · Givevery Enterprise Inc.

Related: Privacy Policy · Acceptable Use Policy · Data Processing Addendum · Cookie Policy · Subprocessors · Trust Center